Urgent Repairs

All repairs must be reported to our office in writing by email. Please phone any urgent repairs immediately through to us to avoid any injury to persons or damage to the property. Urgent repairs outside our normal business hours that have not be approved or deemed non urgent will be at the tenant’s cost unless it is proven to be an extreme emergency.

An urgent repair can be defined as one of the following;

(a) A burst water service

(b) An appliance, fitting or fixture that uses water or is used to supply water that is broken or not functioning properly, so that a substantial amount of water is wasted.- e.g. This does not refer to a slightly leaking tap.

(c) A blocked or broken toilet system.

(d) A serious roof leak.

(e) A gas leak- This does not include a slight smell of gas

(f) A dangerous electrical fault – This does not include a flickering light switch

(g) Flooding or serious flood damage

(h) Serious storm or fire damage

(i) A failure or breakdown of the gas, electricity or water supply to the premises

(j) A failure or breakdown of any essential service on the residential premises for hot water, cooking, heating, cooling or laundering

• If there is no power to an appliance or part of the house, please check your mains supply before contacting your property manager or a trades person. This can often be resolved with the flick of a switch.